PRIVACY POLICY
Last Updated: July 24th, 2026
MMC Labs Inc. respects your privacy.
This Privacy Policy explains how MMC collects, uses, processes, stores, and protects information across all MMC Services.
1. Information We Collect
MMC may collect:
Account Information
name
email
organization
account credentials
contact information
Technical Information
browser information
IP address
device information
operating system
cookies
analytics information
usage metrics
Camera, Video, and Uploaded Media
Depending on the Service used, MMC may process:
live camera streams
uploaded media
uploaded images
recordings
other uploaded media
Derived Motion and Computer Vision Data
Depending on the Services used, MMC may generate or process:
motion landmarks
body tracking information
recognition outputs
segmentation outputs
quality metrics
movement metrics
derived movement data
computer vision outputs
reports
analysis results
Communications
Information submitted through:
contact forms
demo requests
customer inquiries
consultations
2. Camera and Media Permissions
MMC only accesses camera or media functionality with user permission.
Users control when video capture or streaming begins.
3. How We Use Information
MMC may use information to:
provide Services
process motion and computer vision tasks
support research and development
improve models
improve system accuracy
troubleshoot issues
maintain security
communicate with users
support integrations and APIs
generate outputs and reports
Where permitted by applicable law, customer agreement, or user authorization, MMC may use processed, aggregated, de-identified, or anonymized information to:
improve Services
improve models
improve system performance
improve system accuracy
conduct internal research and development
validate platform functionality
support quality assurance
improve future versions of the services
Unless expressly authorized by an applicable customer agreement or other written authorization, MMC does not use raw customer videos gor generalized model training.
4. Data Retention
MMC may retain information for varying periods depending on the type of information, the Services being provided, customer agreements, operational requirements, legal obligations, security requirements, applicable retention settings, and legitimate business needs.
Different categories of information, including account information, uploaded media, derived analytics, reports, support records, logs, and security information, may be retained for different periods.
Certain demo or temporary processing data may be deleted automatically.
Where supported by the applicable Services or customer agreement, organizations may configure or request additional retention or deletion options.
Deletion requests remain subject to applicable legal obligations, contractual commitments, security requirements, backup procedures, technical limitations, and legitimate business purposes. Certain processed, aggregated, de-identified, or anonymized information may continue to be retained where permitted by applicable law or agreement.
5. Research and Model Improvement
Where permitted by applicable law, customer agreement, or authorization, MMC may use processed, aggregated, de-identified, or anonymized information to:
improve Services
improve models
improve system performance
improve system accuracy
validate platform functionality
conduct internal research and development
MMC does not sell raw user videos.
Unless expressly authorized through an applicable customer agreement or written authorization, MMC does not use raw customer videos for generalized model training.
6. Sharing of Information
MMC may share information with trusted third-party service providers, contractors, infrastructure providers, cloud providers, research collaborators, analytics providers, payment providers, authentication providers, communications providers, customer support providers, or other service providers as reasonably necessary to operate, maintain, improve, secure, or support the Services.
Where reasonably possible, shared information may be processed, aggregated, de-identified, or anonymized.
MMC does not sell personal information or raw customer videos.
7. AWS and Cloud Processing
MMC uses third-party cloud infrastructure and operational service providers, including Amazon Web Services (AWS), to host, process, transmit, secure, store, back up, and support information processed through the Services.
MMC may also utilize third-party providers for authentication, communications, analytics, monitoring, customer support, payment processing, and other operational functions as reasonably necessary to provide the Services.
MMC may update its service providers from time to time as its Services evolve.
8. Security Measures
MMC uses commercially reasonable technical, organizational, and administrative safeguards designed to protect information.
However, no system can be guaranteed to be completely secure.
9. International Users
MMC may provide Services internationally.
By using the Services, users understand information may be processed in Canada or other jurisdictions where MMC or its providers operate.
9A. Organizational Accounts
Where Services are provided to organizations, universities, research institutions, healthcare providers, sports organizations, companies, government entities, or other legal entities, MMC may process information on behalf of those organizations pursuant to applicable customer agreements.
Such organizations may determine how certain project information is collected, managed, retained, exported, deleted, or otherwise processed.
Individuals participating in organization-managed projects should direct applicable privacy requests to the relevant organization where appropriate.
10. Your Rights
Subject to applicable law, customer agreements, and the nature of the Services being provided, users may request:
access to personal information
correction of inaccurate information
deletion of certain information
export of certain information
Requests may be submitted to MMC directly.
Certain requests relating to organization-managed projects may need to be directed to the applicable organization responsible for the project.
10A. Information for Users in the European Economic Area and UK
Where applicable, MMC processes personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the UK GDPR.
Depending on the circumstances, MMC may act as a data controller or as a data processor on behalf of organizational customers.
Where MMC processes information on behalf of customer organizations, those organizations may determine certain purposes and means of processing.
Individuals located within the European Economic Area or the United Kingdom may have additional privacy rights under applicable law.
11. Cookies and Analytics
MMC may use cookies, analytics tools, and similar technologies to:
improve Services
analyze traffic
understand usage
improve performance
remember user preferences
maintain security
support authentication
improve user experience
Where required by applicable law, MMC may request consent before placing certain cookies or similar technologies.
Users may manage cookie preferences through browser settings or other mechanisms provided by MMC where applicable.
12. Children
MMC Services are not directed toward children where prohibited by law.
13. Changes to Privacy Policy
MMC may revise this Privacy Policy periodically.
Updated versions will be posted through MMC Services.
14. Contact
Questions regarding privacy, personal information, or data protection may be directed to:
MMC Labs Inc.
contact@get-mmc.com
69 Union St., Kingston, ON, K7L 2N9
Canada
Individuals may also contact MMC regarding requests relating to access, correction, deletion, export, or other applicable privacy rights.